Delivering a new care model through NICU training

Kontaktné informácie

* Toto pole je povinné

Kontaktné údaje

*
*
*

Detaily spoločnosti

*
*
*
*
*
*
*

Obchodné podrobnosti

Upresnením vášho dôvodu kontaktu Vám budeme môcť poskytnúť lepšiu službu.
*
*
*
*

The transformation to family-centered care at Maxima

Máxima Medical Center is the largest medical center for the Southeast Brabant region in the Netherlands, specializing in high-care obstetrics and neonatology. Around 2,600 babies per year are delivered in its Woman-Mother-Child Center.

 

Máxima Medical Center was keen to create a new family centered care project that was focused on patients and their families rather than processes. They partnered with Philips to operationalize their family-centered care vision in a specially designed environment promoting privacy across the obstetrics (OB) and neonatal intensive care unit (NICU).

 

Since opening, they’ve seen a significant improvement in patient and staff satisfaction, and expect long-term benefits from the personalized care environment.

 

Download case study | Download white paper

Creating an exceptional patient experience leveraging design thinking
Maxima medical center logo

Working with Philips felt like a collaboration, like we were working with colleagues. I really experienced a sense of support because it was a very complex project and Philips has a great deal of experience from other hospitals. That felt really valuable.”

 

Brigit Oele, NICU Manager

Máxima Medical Center

Our approach

 

Our Philips Wee Care expertise helped transform the Woman-Mother-Child Center by introducing single patient rooms and the Sacred Hour (family bonding in the first hour of a baby’s life).


A staff change management program to improve cross-department collaboration and communication was also introduced.

 

The Wee Care Sacred Hour Program is a transformational change in providing family-centered developmental care in the perinatal areas (Labor and Delivery/Postpartum/Newborn/NICU) supporting your goals in neuroprotective care.

 

Goals are to promote skin-to-skin contact (SSC) during the first hour after birth in order to:

 

  • Increase early breastfeeding initiation rates
  • Increase exclusive breastfeeding rates
  • Increase exclusive breast milk administration rates
  • Promote maternal-infant bonding/attachment behaviors
  • Protect baby from the negative effects of separation
  • Involve families & improve patient satisfaction
  • Optimize brain development
Maxima Medical Center

Results

 

Since opening, the Center has seen a significant improvement in patient and staff satisfaction and expects long-term developmental benefit from the personalized care environment.

 

  • 98% of staff surveyed felt that the mother and child had a good experience at the Woman-Mother-Child Center thanks to family-centered care.
  • Around 80% of eligible families have experienced the Sacred Hour since it was implemented; 94% of families surveyed saw it as a positive experience.
  • Patient satisfaction increased from 58% to 77% in maternity and from 83% to 93% in NICU in two years.¹
Maxima Medical Center infographic
¹ Net Promoter Score (NPS) survey

Next steps

 

The Woman-Mother-Child leaders will continue working on optimizing family-centered care on the obstetrics high care unit and sustaining results in medium care.

 

Actions will include the initiation of management walk rounds and a parent advisory council to proactively identify potential problems, work on their root causes, and create solutions collaboratively.

Related capabilities

 

Learn more about our healthcare consulting services for your organization

Customer stories in Healthcare management

  • ED volume growth thanks to design thinking at Florida Hospital for Children

    ED volume growth thanks to design thinking at Florida Hospital for Children

    Learn how Philips used design thinking in healthcare to help Florida Hospital for Children create a non-threatening Emergency Department.

  • Improved performance of Cath Lab at WMCHealth

    Improved performance of Cath Lab at WMCHealth

    Learn how Westchester Medical Center Health partnered with Philips to improve clinical processes in their Cath & EP Labs.

  • Enhancing developmental care Mercy Kids Hospital

    Enhancing developmental care Mercy Kids Hospital

    Explore how Philips educational consulting helped Mercy Kids Hospital deliver a new NICU care model through nurse training programs.

*Results from case studies are not predictive of results in other cases. Results in other cases may vary.